Privacy Policy

Services Provided by Our Store

All services provided in our store are owned by KAYRA GLOBAL DIŞ TİCARET LTD ŞTİ., registered at Molla Fenari mh. Babıali cd. No:9 Kat:4 D:11 Cagaloglu Fatih İSTANBUL/TÜRKİYE, and operated by our company.

Collection and Protection of Personal Data

Our company may collect personal data for various purposes. Below is an explanation of how and in what manner the collected personal data is collected and how it is protected.

By filling out various forms and surveys on our store, some personal information of members (such as name-surname, company information, phone number, address, or email address) is collected by our store due to the nature of the business.

Our company may send campaign information, information about new products, and promotional offers to its customers and members at certain times. Our members can make any selection on whether to receive such information when signing up, and this selection can be changed from the account information section after logging in, or they can notify us via the link in the information email they receive.

Protection of Personal Information

Personal information transmitted electronically by our members during the approval process on our store or via email will not be disclosed to third parties except for the purposes and scope specified in the "User Agreement" we have made with our members.

To identify system-related problems and resolve any problems or disputes that may arise related to the service provided, our company records and uses the IP address of its members. IP addresses can also be used to generally identify users and gather comprehensive demographic information.

Our company may use the requested information for direct marketing purposes either by itself or through its collaborators, within the purposes and scope specified in the Membership Agreement. Personal information may also be used to contact the user when necessary. Information requested by our company or information provided by the user or information related to transactions made through our store may be used by our company and its collaborators for various statistical evaluations, database creation, and market research without revealing the identity of our members.

Our company is committed to keeping confidential information strictly private and confidential, treating it as a confidentiality obligation, and taking all necessary measures to ensure and maintain confidentiality, prevent the disclosure of all or any part of confidential information to the public domain or unauthorized use, or disclosure to a third party.

Credit Card Security

Our company prioritizes the security of credit card holders who shop from our shopping sites. Your credit card information is not stored in our system in any way.

There are two things you need to pay attention to in order to understand that you are on a secure site during the transaction process. One of them is a key or lock icon at the bottom line of your browser. This shows that you are on a secure internet page, and all your information is encrypted and protected. These informations are used only in line with the instructions you give in the process of sales transactions. Information related to the credit card used during the purchase is encrypted with the 128-bit SSL (Secure Sockets Layer) protocol independently of our shopping sites and sent to the relevant bank for query. If the card's availability is confirmed, shopping continues. Since no information related to the card can be viewed and recorded by us, it is prevented from being captured by third parties under any circumstances.

The reliability of payment/invoice/delivery address information of orders placed online by credit card is audited by our company against Credit Card Fraud. Therefore, customers who order from our shopping sites for the first time must first confirm the accuracy of their financial and address/phone information in order to come to the supply and delivery stage of their orders. If necessary, the credit card holder customer or the relevant bank is contacted to check this information.

Only you can access and change all the information you provide when registering. If you securely protect your membership login information, it is not possible for others to access and change information about you. For this purpose, 128-bit SSL security area is used during membership transactions. This system is an international encryption standard that is impossible to break.

Shopping sites that have an information line or customer service and where open address and phone information are specified are more preferred today. This way, you can get detailed information about all the issues that come to your mind, and you can get more reliable information about the reliability of the online shopping service provider.

Note: We recommend paying attention to the open address and phone information on internet shopping sites. Note down all the phone/address information of the store from which you are buying before making your purchase. If you do not trust, confirm by calling before making your purchase. All information and location of our company are specified in all our online shopping sites.

Mail Order Credit Card Information Security

Your identity and credit card information that you send to us by mail order method will be stored by our company according to the principle of confidentiality. These informations are kept for 60 days against possible withdrawal objections from the bank and then destroyed. Since you can naturally object to the bank for any amount other than the cost of the mail-order form approved by you, which you send to us in return for the cost of the products you ordered, and prevent the payment of this amount, it does not pose any risk.

Third-Party Websites and Applications

Our store can provide links to other sites within the website. Our company does not bear any responsibility for the privacy practices and content of the sites accessed through these links. The advertisements published on our company's site are distributed to our users through our advertising partners. The principles of the Privacy Policy in this agreement are only related to the use of our store and do not cover third-party websites.

Exceptional Cases

In the limited circumstances specified below, our company may disclose user information to third parties outside the provisions of this "Privacy Policy." These situations are limited in number:

1. To comply with obligations imposed by laws, decrees, regulations, etc., enacted by competent legal authorities;

2. To fulfill the requirements of and put into effect the "Membership Agreement" and other agreements concluded with our store users;

3. To request information about users in order to conduct an investigation or inquiry duly carried out by an authorized administrative and judicial authority;

4. To provide information when necessary to protect the rights or safety of users.

Email Security

Never write your credit card number or passwords in emails you send to our store's Customer Service regarding any of your orders. The information contained in emails can be seen by third parties. Our company cannot guarantee the security of information transmitted from your emails under any circumstances.

Browser Cookies

Our company can obtain information about users who visit our store and users' usage of the website by using a technical communication file (Cookie). The aforementioned technical communication files are small text files sent by a website to the user's browser to be stored in the main memory. The technical communication file facilitates the use of the internet by storing the status and preferences about the site.

The technical communication file helps to obtain statistical information about how many people visit the site, for what purpose, how many times a person visits the site, and how long they stay on the site, and to dynamically generate advertisements and content from specially designed user pages for users. The technical communication file is not designed to retrieve data or any other personal information from the main memory or your email. Most browsers are initially designed to accept the technical communication file, but users can change the settings so that the technical communication file does not arrive, or a warning is given when the technical communication file is sent.

Our company can change the provisions of this "Privacy Policy" at any time by publishing it on the site or by sending an email to users or publishing it on the site. The provisions of the Privacy Policy become effective on the date they are published.

For any questions and suggestions about our privacy policy, you can send an email to info@kayraglobal.com.tr. You can reach our company from the following contact information.

Company Name: KAYRA GLOBAL DIŞ TİCARET LTD ŞTİ
Address: Molla Fenari mh. Babıali cd. No:9 Kat:4 D:11 Cagaloglu Fatih İSTANBUL/TÜRKİYE
Email: info@kayraglobal.com.tr
Phone:+90 530 265 547 3